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Hazel's Harvest Returns & Refunds Policy

At Hazel's Harvest, we take immense pride in the quality of our farm-fresh produce and natural groceries. Because we deal in perishable goods and food items, we generally do not accept physical returns. However, your satisfaction is our top priority, and we are committed to making things right if you receive a damaged or unsatisfactory order.

1. Fresh Produce (Talala's Kesar Mangoes)2. Natural Spices, Herbs, & Dals3. How to Report an Issue4. Refund Processing

1. Fresh Produce (Talala's Kesar Mangoes)

 Due to the highly perishable nature of fresh mangoes, we cannot accept returns once the boxes are delivered.

  • Damaged or Spoiled Fruit: If your mangoes arrive damaged, crushed, or completely spoiled, please contact us within 24 hours of delivery.

  • Please share clear photographs & videos of the damaged fruit and the outer box on our WhatsApp number.

  • Upon verification, we will gladly offer a partial or full replacement box on our next delivery run, or issue a refund for the affected portion.


2. Natural Spices, Herbs, & Dals

 To preserve the farm-fresh quality and safety of our pantry staples, we respectfully decline returns on any spices, herbs, or dals once they have been opened.

  • Incorrect Items: If you receive an incorrect item, please notify us within 24 hours. We will arrange to deliver the correct item and collect the sealed, unopened incorrect packet.

  • Damaged Packaging: If the sealed packet arrives torn or compromised, please send us a photo within 24 hours, and we will replace it immediately.




3. How to Report an Issue

 To report an issue with your delivery, please reach out to our Customer Care team directly. Include your Order Number and photos of the items.

  • WhatsApp: 9624263738 

  • Email: hazelsharvest.in@gmail.com


4. Refund Processing

 If a refund is approved instead of a replacement, the amount will be credited back to your original payment method within 5-7 business days.